Blue Wave
Travel Agency

Preparing your journey...

Frequently Asked Questions

Find answers to common questions about our travel services, booking process, and policies.

Booking & Reservations

Questions about making bookings, changes, and cancellations.

Travel & Destinations

Information about destinations, travel requirements, and tips.

Support & Policies

Customer support, policies, and general assistance.

You can book a trip through our website, by calling our customer service at 1-800-BLUE-WAVE, or by visiting one of our physical locations. Our online booking system is available 24/7, and our travel experts are ready to help you plan your perfect getaway. Simply browse our destinations, select your preferred dates, and follow the easy booking process.

Our cancellation policy varies depending on the type of booking and destination. Generally, cancellations made 30+ days before departure receive a full refund minus a $50 processing fee. Cancellations within 14-30 days incur a 25% penalty, and cancellations within 14 days may result in a 50% penalty. We recommend purchasing travel insurance for maximum protection.

Yes, we offer comprehensive travel insurance through our trusted partners. Our insurance plans cover trip cancellation, medical emergencies, lost luggage, and travel delays. We highly recommend purchasing insurance within 14 days of your initial booking to ensure maximum coverage and benefits.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, bank transfers, and personal checks. For large bookings, we also offer payment plans with a deposit upfront and monthly installments. All payments are processed securely through our encrypted payment system.

Yes, most bookings can be modified subject to availability and supplier terms. Changes made more than 30 days before departure typically incur a $75 change fee plus any difference in price. Changes within 30 days may have higher fees depending on the supplier. We recommend contacting us as soon as possible to discuss your options.

Absolutely! Our emergency support hotline is available 24/7 for all travelers. Whether you need assistance with flight changes, medical emergencies, or any other travel-related issues, our dedicated support team is just a phone call away. You'll receive emergency contact information with your travel documents.

Still Have Questions?

Our travel experts are here to help you plan your perfect getaway.